Varc Refund Policy
Our simple 7-day no-questions-asked refund promise.
Last updated: 15 September 2026
We want buying Varc to feel low-risk. In addition to any rights you have under applicable law or Paddle’s policies, Latticewell Labs Ltd offers the following voluntary refund guarantee for Varc purchases.
1. Seven-day money-back guarantee
You may request a full refund of a Varc purchase within 7 calendar days of the date of the charge. No reason is required.
This guarantee applies to an initial paid licence purchase and to an optional paid update renewal. It does not depend on how much you used Varc during those seven days.
2. How to request a refund
Varc purchases are processed by Paddle, our authorised reseller and Merchant of Record. You can request a refund through Paddle’s buyer support service or contact us and we will help arrange the refund through Paddle.
Paddle buyer support: paddle.net
Varc support: support@varc.dev
3. What happens after a refund
Approved refunds are returned through the original transaction route by Paddle. Once a full refund is issued, the entitlement supplied by that charge may end immediately. Refunding an initial licence purchase may end the associated paid licence. Refunding an update renewal removes the additional update coverage supplied by that renewal; it does not by itself remove rights to builds covered by an earlier, unrefunded purchase.
4. Optional update renewals
Varc paid licences are perpetual licences, not subscriptions. An initial purchase includes one year of new Varc builds. Update renewals are optional, separate purchases and are not charged automatically, so there is no recurring subscription to cancel. You may request a refund of an update renewal under our seven-day guarantee within seven calendar days of that charge.
If you choose not to buy an update renewal, you retain the right to use builds covered by your existing licence under the Terms of Service. Later builds require a suitable update renewal.
5. Statutory and Paddle rights
Our seven-day guarantee is an additional voluntary promise. It does not limit any longer or stronger withdrawal, refund, faulty-product or consumer rights that apply under law, nor any rights available under Paddle’s buyer terms or refund policy.
Paddle’s current refund policy is available at paddle.com/legal/refund-policy.
6. Fraud or abuse
The guarantee is intended for genuine purchases. We may decline to approve a voluntary refund where there is clear evidence of fraud, repeated refund abuse or other manipulative behaviour. This does not affect mandatory rights that cannot lawfully be excluded.
7. Questions
If something is not working as expected, you are welcome to contact us before or after requesting a refund. You do not need to troubleshoot with us, provide a justification or accept store credit to use the seven-day guarantee.
Contact details
Company: Latticewell Labs Ltd
Company number: 17420726
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: support@varc.dev
Website: https://varc.dev